How to recognize a good office furniture store [5 important rules]


When renovating or building a workplace, choosing the right office furniture store is crucial for success. The quality of the merchant often determines the quality of the product, including accessories and equipment, as well as office furniture. However, finding a store that meets all your needs can be challenging.

To find the best place to buy furniture, it’s important to understand and follow certain rules. To avoid pitfalls, know what to look for in a good salesperson, and differentiate them from those just trying to sell their products. In this article, we’ll provide answers to these questions and more.

Снимка на част от интериора на специализиран магазин за офис оборудване

How to choose an office furniture store ​

In 2022, we are faced with an abundance of information, content, and stores available on the internet. You can find anything – from advices on what to do with your old office furniture, to every office store nearby. This makes it easier to find office furniture stores beyond the physical limitations of our neighborhood. If you’re searching for an impressive table that will leave a lasting impression on visitors to your office but can’t find it in your local store, don’t worry. You’re just a few clicks away from browsing hundreds or even thousands of office desks.

However, the multitude of retailers, brands, and manufacturers can be both an advantage and a disadvantage. Psychologist Barry Schwartz conducted extensive research on the difficulty of choosing among many options, which found that having more options leads to increased indecision and consideration of all aspects of each product.

So, how can you ensure that you’ve found the right store that won’t disappoint you?

The most crucial factors for a good store are:

In this article, we will delve into each of these factors individually, with a focus on digital platforms as we are an online furniture store and have expertise in the field.

Without further ado, let’s get started!

How office furniture is presented in the online store ​

We begin with a crucial aspect that immediately catches the attention of visitors to an online store – product presentation. Whether it’s a product slider, a video, or simply detailed photos of office chairs or tables, all online furniture stores aim to showcase their featured items as quickly as possible. This is understandable, as an online store only has one chance to make a good first impression.

The presentation of furniture on a store’s website is not limited to just the home page. Our advice is to examine all aspects of how the online store showcases the office furniture for sale.

How high-quality are the photos of the office furniture on the site? Do they show the furniture from various perspectives – top, bottom, left, right, against different backgrounds, in real-life settings, etc.? Has the online platform put effort into capturing high-quality videos of its tables, chairs, swings, and more? Or do the product photos appear rushed and low-quality? These are all important questions that provide insight into the company’s overall approach towards the items they offer.

Product presentation is a key factor in evaluating the quality of an online store, especially for relatively expensive products such as office furniture.

Снимка на офис помещение за почивка, на която се вижда дървен стол, саксия и лавица на фона на антрацитно сива стена

What information do you find about the shop

We know you’ve come across an online store that looks promising at first. After a long search for the perfect online furniture store, you finally find one that offers exactly what your office needs! The pictures look good, the product descriptions are detailed and helpful, and the price fits your budget.

However, before placing an order, you want to know more about the store. And that’s where the problem arises – the information is either missing or poorly presented. The “About Us” page is vague and unhelpful, and the company’s details and contact information are difficult to find. This lack of transparency raises serious concerns.

The information about the company behind the online store is not a minor factor. If a business appears to be hiding from its customers, it raises questions about trustworthiness. On the other hand, if the company’s details are readily available, including physical address and contact information, it shows that the furniture store values transparency and communication with its customers.

What are the warranty conditions for the products

Nothing is more frustrating than investing in a new office desk only to have it break down a few weeks later. But there’s one thing that might be worse – dealing with an unreliable retailer who shirks responsibility for factory defects. A clear indicator of a questionable online store is their handling of warranty information. When shopping for office furniture, be sure to pay close attention to the warranty terms.

Reputable online furniture stores will display their warranty information prominently and clearly, with simple language that’s easy to understand. If a store handles warranty information transparently, it’s a good sign of their reliability. However, if an online store avoids the topic of warranty altogether, it’s best to avoid doing business with them. Lack of a basic warranty on a product can be a major turn-off for consumers.

What are the product descriptions of office furniture in the store

Product descriptions of office furniture in online stores are often overlooked, but they play a crucial role in conveying information about the products and the retailer. Don’t ignore the product descriptions when shopping online.

Evaluate the quality of the product descriptions. Are they clear, detailed, and informative? Do they specify the suitable use cases and any limitations of the product? Are there numerous spelling and punctuation errors in the description? These factors are important to consider.

Sloppily written product descriptions reflect the retailer’s lack of respect for the products they are selling. Poorly crafted descriptions are a warning sign for any furniture store.

How the online store communicates with its customers

Communication between a customer and a merchant is vital in all business, especially when it comes to furnishing an office space. A company’s attitude towards its customers can be seen in the way they communicate with them.

Consider the value a furniture store places on customer feedback. Is the staff courteous and helpful in answering your queries? Do they try to avoid your questions or are they quick to solve any problems you have? Are their answers accurate and informative?

Good communication is key in establishing trust and credibility with customers. Don’t underestimate the importance of customer communication in any business, and this applies to online stores selling office furniture as well.

Снимка на модерно офис помещение за почивка с голям и хубав диван по средата

In the end...

When shopping for office furniture, it’s important to consider not just the product, but also the retailer that is offering it. This holds true whether you are shopping online or at a brick-and-mortar store in Sofia, Plovdiv, Varna or anywhere else. To ensure a smooth buying experience and avoid potential warranty or support issues, it’s crucial to pay attention to the retailer you’re buying from.

Whether you are setting up a home office or a corporate workspace, you want to choose the best furniture to suit your needs. A good furniture retailer can make all the difference in ensuring a comfortable and productive work environment.

At, we offer more than just quality office furniture. We present our products in the best possible light with our own exclusive photography, clear and detailed product descriptions, transparent warranty policy, and a strong commitment to communicating with our customers.

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